M3 Business Analyst

Recrutement

Neuchâtel

ERP

Description du poste

Gather business requirements as needed, working with decision makers and end users.

Mission

  • Identify and resolve systems issues using ERP solutions.
  • To determine the best solution based on the issue and details provided by customers.
  • Lead and analyze design sessions in prototyping new systems to enhance business processes, operations and information process flows.
  • Monitor daily EDI operations, manage the EDI relationship in site with external Integration Partner and integrate new EDI customers.
  • Monitor and manage all interfaces with all third parties system.
  • Assist users in resolving problems and answer questions with minimal supervision.
  • Conduct in-depth tests for modified and new systems or applications.
  • Escalated Help Desk problems level 2 to the Manager
  • Writes Program specifications to describe program development & user manuals for operating procedures



Profil recherché

  • Proven experience initiating and leading ERP related projects and provide day to day support.
  • Good knowledge of ERP system. Infor M3 v13 ideally.
  • Fluent in English. French will be a plus
  • Good knowledge of business processes in luxury and fashion industry.
  • Experience in implementing EDI customers.
  • Strong knowledge of M3 e-collaborator (MEC)
  • Proficient in SQL, JScript for Infor Smart Office.
  • Ability to build interfaces between different ERP systems.
  • Solid written and verbal communications skills.
  • Customer-oriented and helpful attitude with outstanding customer service and interaction skills.
  • Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a fast paced environment



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